Senior Desktop Support Specialist (Level 3) - IT Support & Infrastructure

Dexcom · 📍 Bali, Indonesia (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 18000000 - 25000000
Dexcom is seeking a highly skilled Senior Desktop Support Specialist to join our IT Support & Infrastructure team in Bali. In this role, you will be responsible for providing technical support and ensuring the smooth operation of our desktop and IT infrastructure. You will work closely with our global team to deliver exceptional customer service and maintain high levels of system performance.

📋 Tanggung Jawab Pekerjaan

Provide level 3 technical support to end-users, resolving complex desktop and IT infrastructure issues.,Monitor and maintain the performance of desktop and IT infrastructure systems.,Develop and implement technical solutions to improve system performance and reliability.,Collaborate with the global IT team to ensure seamless integration and support of our systems.,Conduct regular system audits and provide recommendations for improvement.,Train and mentor junior support staff to ensure continuous improvement of support services.,Document technical procedures and create knowledge base articles for future reference.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 5 years of experience in desktop support and IT infrastructure.,Strong knowledge of Windows operating systems and common desktop applications.,Experience with network protocols, firewalls, and VPNs.,Familiarity with ITIL or similar service management frameworks.,Excellent problem-solving and analytical skills.,Strong communication and interpersonal skills.,Ability to work independently and as part of a team.

🛠️ Keahlian

Windows ServerActive DirectoryNetwork ProtocolsITILTroubleshootingTechnical DocumentationTeam CollaborationContinuous Learning
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