B2B Customer Support Administrator - Surabaya

Join Sentri Fortuna Sejahtera as a B2B Customer Support Administrator in Surabaya and play a pivotal role in strengthening our business partnerships. In this dynamic position, you will serve as the primary point of contact for our valued B2B clients, ensuring seamless communication and satisfaction. With a focus on enhancing customer relationships and driving business growth, you will leverage your exceptional administrative skills and deep understanding of B2B operations to deliver outstanding support.

Sentri Fortuna Sejahtera is a leading company in the B2B sector, known for its commitment to excellence and innovation. Based in Surabaya, we are dedicated to providing top-notch services to our clients, and we are looking for a talented B2B Customer Support Administrator to join our team. In this role, you will handle a variety of tasks, including managing client inquiries, coordinating with internal teams, and ensuring that all customer needs are met promptly and efficiently.

As a B2B Customer Support Administrator, you will be responsible for maintaining a high level of customer satisfaction by providing timely and accurate information. You will work closely with our sales and operations teams to ensure that our clients receive the best possible service. This role offers a unique opportunity to grow within a company that values its employees and fosters a culture of continuous learning and development.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for B2B clients, addressing inquiries and resolving issues promptly and professionally.
• Manage and update client records, ensuring accuracy and completeness in our CRM system (Salesforce).
• Coordinate with internal teams to ensure seamless communication and resolution of client issues.
• Assist in the development and implementation of customer support strategies to enhance client satisfaction and loyalty.
• Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.
• Maintain a high level of confidentiality and adhere to data protection regulations.
• Provide training and support to new team members to ensure consistent service quality.
• Stay updated with industry trends and best practices in B2B customer support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in B2B customer support or a related administrative role.
• Proficient in using CRM systems, particularly Salesforce.
• Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients.
• Excellent organizational and problem-solving skills.
• Familiarity with Microsoft Office Suite, particularly Excel and Outlook.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait